Sales policy 

General conditions of sale when buying ski passes and other products on the internet. These general terms and conditions apply between the provider and the person him-/herself or through others that makes an order on the provider's website. Or with the provider's affiliated online partners.

1. Buyer's responsibility
Before making a final order, you should read and familiarize yourself with important information about the product in question. The customer is responsible for ensuring that the purchase is in accordance with their own wishes. The buyer is responsible for ensuring that the information in the confirmation (only late as e-mail) is in accordance with the order.
You can also register and log in as a user via social login (Facebook and Google). When you register using Facebook or Google, you will be able to log in to your account with the email you are registered with on these services. You can change your personal information at any time by logging in to My page”
All guests should follow the Covid infection advice and should not be present in the area in case of symptoms of respiratory infection. Violation of these rules may result in expulsion from the site.

2. Ski pass
When you buy a ski pass online, you can buy this with or without a Keycard. If you buy a ski pass with an existing Keycard, your ticket will be activated on the first pass in the ski lift. If you have purchased a new Keycard online, this can be picked up at the destination.
If the ski resort has QR / barcode readers in the ski lift, the ticket can be downloaded to your smartphone (for offline use) and used for direct access.
If the ski resort has a pick-up box for ski passes, the QR / barcode can be used to pick up your tickets. If the ski resort does not have this, you can go to the ski shop or ticket office.

3. Execution of your order
After correctly completing the online payment, you will receive a receipt by e-mail. This receipt will contain all details of your purchase and can be brought to the ski resort.
The order has not been completed and is not valid in the following cases:
- The customer has not received an e-mail with a receipt with confirmation / reference number.
- Card payment is canceled for various reasons and payment fails.
- The payment is not completed or completed incorrectly so that the amount is not deducted from the account.

4. Payment
We use a payment solution from Nets AS - Netaxept. Third parties will not have access to your personal information Netaxept and use Secure Socket Layer (SSL) when transferring personal information. SSL creates a secure (encrypted) connection between your machine and Netaxept. In this way, the information can be transferred securely without unauthorized persons being able to read it along the way.

5. Right of withdrawal
When buying a ski pass on the internet there is no right to cancel or refund (cf. the Right of Withdrawal Act, Chapter 6 §22 letter m). This also applies to packages and campaigns that contain date-fixed ski passes or date-fixed events.

6. Forgot your Keycard
There will be an administration fee of NOK 75,- if you forget, loose, have booked the wrong date or use the wrong Keycard and want to fix this.

7. Change in taxes and fees
If taxes and / or fees change, and thus lead to a cost increase for the provider after the order has been completed and paid, the price can be increased accordingly for the customer. The price change must be notified to the customer immediately.

8. Disclaimer
We reserve the right to make any publishing or proofreading errors on websites and other printed information about the offers that the provider mediates.

9. Dispute resolution
Guests are asked to contact the provider if it has anything to fault the ordered arrangement. If the guest and provider are unable to negotiate an agreement, any dispute regarding a previously entered into agreement must be resolved in a local court.

10. Interruption of operation
In the event of an interruption of operation - ie in the event of a lift stop and / or when more than 50% of the total trail offer at the time of purchase cannot be used - the cardholder is entitled to a proportionate refund for the time the ski pass cannot be used. The interruption of operation must be of at least 30 minutes duration and the sum of the interruptions of operation must be more than 1/3 of the validity of the ski pass. No refunds will be given for the purchase of day passes or hourly passes.

11. Force Majeure
Both parties have the right to withdraw from the agreement if the event cannot be carried out as a result of acts of war, natural disasters or labor market conflicts. Prolonged interruptions in water or energy supply, fire or other similar major events that neither party has been able to anticipate or influence.

In the event of an interruption of operation that is beyond the ski resort's control, the reimbursement shall correspond to 50% of the proportional reimbursement to which the cardholder is entitled in accordance with the preceding paragraph. This applies to operational interruptions as a result of, for example, weather and wind conditions, lack of snow, landslides, lightning strikes, floods, fires, power outages, strikes, public law bans or injunctions, pandemics, etc. and which constitute conditions which the plant could not reasonably expect to take into account at the time of purchase. It is up to the plant to document that the outage is due to such conditions and that the plant has not had the opportunity to avoid or overcome the consequences of these.

The above provision does not apply if the facility is open more than 1/3 of the season. If the facility is closed - for example due to lack of snow - more than 1/3 of the season's total number of ski days, the cardholder can demand a proportionate refund for the time the season pass cannot be used. The cardholder is not entitled to the full purchase price. A possible refund claim is limited to 50% of the ski pass purchase price, regardless of the time of purchase. The refund shall correspond to 50% of the proportionate share of the time the ski pass cannot be used, ie the value of the ski pass divided by the number of days in the season. This "day rate" is decisive for the size of the reimbursement claim. Any refund claims can not be settled until after the season has ended. Until the end of the season, the plant owner can consequently reject any reimbursement claims.